You can shop at alumadesigns.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Alumadesigns.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping Information

Domestic Shipping & Lead Times
Orders are shipped using UPS, USPS, FEDEX or LTL Common Carrier depending on order size and location. Please contact ALUMA if you require a quote for express shipping services and we will be happy to provide you with a quote. Our standard Made to Order products typically ship within 3-5 business days from order date. Large orders of our standard Made to Order products of 10 or more units typically take 5-10 business days + transit time. Custom built products require additional production time depending on size and scope of project. Contact ALUMA to confirm additional lead times on large and custom orders.

International Shipping
For international orders, please email sales@alumadesigns.com.

Damage claims
All shipping damage claims must be filed with Aluma within 10 days of receiving products or your damage claim may be refused. You will need to email info@alumadesigns.com photos of all boxes and photos of the damage to your product. Once your damage claim has been filed with Aluma you will be notified on what to do with the damaged merchandise. Always save the original packaging the products arrived in as Aluma will need them to file a damage claim with the shipping company and may direct you to return the merchandise in the boxes they arrived in.

Returns/Exchanges

REQUESTS FOR RETURN MUST BE SUBMITTED WITHIN 30 DAYS OF THE INVOICE DATE AND A STANDARD 30% RE-STOCKING FEE (+ RETURN SHIPPING) APPLIES TO ALL RETURNS AND EXCHANGES. (ALL OUTBOUND CRATING, PACKAGING & SHIPPING CHARGES ARE NON-REFUNDABLE)

An RA# (return authorization) must be obtained from ALUMA DESIGNS and is valid 14 days from issued date. Returned merchandise should be shipped in the original carton and must be in resale condition. If merchandise is returned with scratches and or damaged parts ALUMA DESIGNS reserves the right to adjust the amount of the credit to cover the cost of replacement parts. Shipping charges are non-refundable. *Return shipping charges are not the responsibility of Aluma Designs and must be paid for by the person(s) returning the products.

***If the protective masking has been removed from any Standard Product it may not be returned as we are now unable to sell delicate acrylic products to another customer if the protective masking has been removed.

***All Aluma products are hand built to order. So large volume orders on Standard Products may not be returned. (10 units and above of any particular size classifies your order as a large volume order.) All of our standard and custom products are hand built to order so If you are unsure if our products are right for your project, please order just one unit before placing orders for 10 units and above.***

*Due to the current COVID-19 health crises we are unable to accept any returns on Sneeze Guards. Please make sure you have ordered the correct size product for your application. Stay safe and Thank You for your understanding.

Custom Orders

Custom orders are NON-Returnable. All Custom Orders are not returnable as they are built to your exact specifications. Standard products with customized upgrades such as Non-Glare upgrades, Satin Edges, Platinum Polished edges and UV printed graphics are Non-Returnable.

SALE & CLEARANCE ITEMS

All SALE & CLEARANCE items are considered final sale and cannot be returned or exchanged.

International Orders

For all orders shipping outside the U.S., charges and estimates apply to the transportation of the freight. This does NOT cover or include charges for foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for all additional taxes and duties pertaining to customs clearance, which are payable to the customs broker before the shipment can be released for delivery.

Product Warranty

If within one (1) year from the date of purchase, the product fails due to a defect in material or workmanship, Aluma Designs will repair if possible or replace it free of charge. This warranty applies only to the original purchaser, residing in the U.S. or Canada, and is not transferable.

Aluma Designs WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO PURCHASER, OR ANY OTHER PARTY, FOR ANY LOSS, DAMAGE, INJURY OR EXPENSE OF ANY KIND OR NATURE CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO OPERATE PROPERLY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY, AND SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

The warranty does not apply to: (a) damage caused by accident, abuse, in handling, dropping; (b) acts of God; (c) units which have been subject to unauthorized repair, or otherwise modified; (d) units not used in accordance with directions; (e) damages exceeding the cost of the product; (f) depreciated or loss of charge time; (g) the finish on any portion of the product, such as surface scratches and/or weathering, as this is considered normal wear and tear; (h) any slight bowing of acrylic edges due to temperature changes or humidity. Some states do not allow a limitation of damages so the foregoing limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Warranty service is available by mailing postage prepaid to the authorized service facility provided. Warranty does not cover the cost of postage to send the product in for service. Purchaser is responsible for safely sending the product to repair facility. Please be sure to wrap the product securely when mailing to avoid shipping damage. A valid copy of original invoice is required for all warranty services.